GBBN Architects, Inc.
  • Administrative
  • Cincinnati, OH, USA
  • Full Time

The Network Administrator will provide service support of the computer desktop environment by analyzing requirements, resolving problems, installing hardware and software solutions, and supporting the internal IT Helpdesk. 

  • Monitor and triage helpdesk requests to provide end-users, both technical and non-technical, with support based on user requirements.
  • Assist in supporting server and PC hardware components, desktop operating system software, and application software (Windows, Microsoft Office, Architectural software, etc.).
  • Prepare and deploy workstations and wireless devices including, iPhones, iPads, Blackberry and Android.
  • Assist in various IT functions such as hardware and software inventory and, rolling out new systems to end users.
  • Conduct routine hardware and software audits of systems for compliance with established standards, policies, configuration guidelines and procedures; and develops/maintains supporting documentation.
  • Troubleshoot network related issues including but not limited to user or site connectivity, routers, printers, and email.
  • Assist with virtual servers and maintenance.
  • Ensure that on-site computer operating systems and anti-virus tools stay current.
  • Conduct research on emerging products, services, protocols, and standards to provide implementation strategy.
  • Participate as a member of a cross-functional technology team.

Qualifications and Skills: 

  • Familiarity of Microsoft Active Directory and Microsoft Server Operating Systems
  • Familiarity of Cisco security appliances and multi office networking
  • Demonstrate effective communication skills by listening effectively, transmitting information accurately and understandably and actively seeking feedback non-defensively.
  • Demonstrate excellent organizational skills with the ability to prioritize and work effectively on multiple tasks in a fast-paced, demanding environment.
  • Demonstrate ability to identify and solve problems effectively.
  • Dependability/reliability with follow through on commitments, producing timely work to required- or higher-standards, and pitching in to get the job done.
  • Attentive to detail by monitoring adherence to standards and actively checking for accuracy of data received or generated before passing it on.

Experience and Education Requirements: 

  • Bachelor's Degree in Information Systems or related field.
  • One to three years of desktop support and networking experience.
  • Experience in a professional service organization, preferably architecture or engineering, is a plus.
  • Ability to work both independently and within a team.
  • Strong communication skills.
  • Ability to identify and solve problems effectively with a client service mentality.
  • Time management and organization skills.
  • Participate in off-hours and weekend support of system upgrades and initiatives.
  • Flexibility in working at multiple locations, and ability to travel between sites and lift/transport as needed.
GBBN Architects, Inc.
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